Terms & Conditions

Midland Connect provides configurable AI call handling, lead and customer management, tasks, operations workflow, estimates, jobs, scheduling, dispatching, team communication, invoices, payments, reporting, automations, and software integrations. Features may vary by plan, configuration, availability, and third-party provider.

Users must provide accurate information, safeguard login credentials, use the platform lawfully, and limit access to authorized personnel. Customers are responsible for actions taken through their accounts and for their own customer-facing policies, disclosures, and permissions.

AI-generated responses, summaries, classifications, and recommendations may contain errors and should be reviewed when important. Customers are responsible for configuring greetings, business knowledge, call routing, recording notices, messaging consent, and escalation procedures in compliance with applicable laws.

By voluntarily selecting an SMS consent option, you agree to receive transactional messages from Midland Connect concerning your inquiry, requested services, appointments, estimates, invoices, account updates, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

The platform may use or connect with third-party services such as Twilio, OpenAI, QuickBooks, Google Calendar, Microsoft 365, mapping providers, and payment processors. Availability and performance may depend on those providers, their terms, and the customer’s configuration.

Subscription, setup, usage, telephony, messaging, integration, payment-processing, and custom-development fees may apply as described in an order, proposal, or service agreement. Past-due accounts may be restricted or suspended.

You may not use Midland Connect for unlawful, deceptive, abusive, harassing, fraudulent, infringing, high-risk, or prohibited communications; to send messages without required consent; to introduce malicious code; or to interfere with platform security or availability.

Each party will use reasonable care to protect confidential information. Customers retain rights in their business and customer data, subject to the permissions needed for Midland Connect and its service providers to host, process, transmit, secure, and support that data.

We may update, improve, replace, limit, or discontinue features. We do not guarantee uninterrupted or error-free operation, and planned or emergency maintenance may occur.

To the fullest extent permitted by law, the platform is provided “as is” and “as available.” COLE ASSETS, LLC disclaims implied warranties and is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Any direct liability is limited to amounts paid for the applicable service during the period stated in the controlling service agreement.

Access may be suspended or terminated for nonpayment, security risk, misuse, legal or compliance concerns, or material breach. Provisions that by their nature should survive termination will remain effective.

Questions may be sent to andrew@midlandconnectil.com or by calling (217) 273-1753.