Privacy Policy

We may collect names, company names, email addresses, phone numbers, service-request details, account information, customer and job records, call and message metadata, recordings when enabled and legally permitted, uploaded files, device information, IP addresses, usage information, and consent records.

We use information to respond to inquiries, provide and support the Midland Connect platform, operate AI call handling and customer communication features, manage accounts, improve product performance, protect the platform, fulfill legal obligations, and communicate about requested services.

When you voluntarily opt in, Midland Connect may send transactional text messages regarding your inquiry, requested services, appointments, estimates, invoices, account updates, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Mobile information, including phone numbers and SMS opt-in consent data, will not be shared with third parties or affiliates for marketing or promotional purposes.

We may use service providers solely to support message delivery, hosting, security, customer service, and platform operations. SMS consent is not a condition of purchase.

Businesses using Midland Connect may configure AI-assisted call handling, call summaries, transcripts, routing, recordings, SMS, and email. Recording and consent requirements vary by jurisdiction. Each business using the platform is responsible for configuring and using these features in compliance with applicable laws.

We do not sell personal information. We may share information with contracted service providers that help us host, secure, communicate, process payments, integrate software, or operate the platform; with a business you contacted through Midland Connect; when required by law; or in connection with a business transaction. Service providers may use information only to perform contracted services.

We use reasonable administrative, technical, and organizational safeguards. No system is completely secure. We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with law.

You may decline optional SMS consent, reply STOP to unsubscribe from text messages, reply HELP for assistance, update account information, or contact us about access, correction, or deletion requests where applicable.

Midland Connect may connect with third-party services such as telephony, AI, calendar, accounting, mapping, email, and payment providers. Their privacy practices are governed by their own policies.

Questions or privacy requests may be sent to andrew@midlandconnectil.com or by calling (217) 273-1753.